Return and Refund Policy

At NIC DOCS, we aim to ensure satisfaction with every purchase. Please review our return and refund policy below:

Digital Products:

Refunds: Due to the nature of digital content, all sales are considered final. Refunds for digital products, such as online swimming lessons or downloadable training materials, are generally not offered once the product has been accessed or downloaded. Exchanges: While we do not offer refunds, we are happy to assist with exchanges in the case of defective or damaged content. Please contact us within [number of days, e.g., 7] days of purchase if you experience issues with accessing or utilizing your digital product. Physical Products:

Returns for Refund: You may return unopened and unused physical products within [number of days, e.g., 30] days of delivery for a full refund. Products must be returned in their original condition and packaging. Exchanges: If you receive a defective or damaged item, please contact us within [number of days, e.g., 7] days of delivery to arrange for an exchange. Process:

To initiate a return or exchange, please contact our customer service team with your order number and details about the product you wish to return or exchange. We will provide you with instructions on how to proceed. Exceptions:

Certain items may be excluded from return or exchange. These exceptions will be clearly noted on the product description page. Contact Us:

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at support@nicdoc.co.uk.